Privacy policy

Artrilogic Pty Ltd ("we", "us", "our") is an engineering organisation based at Level 3, 85 Spring St, Melbourne VIC 3000. You can reach us at info@artrilogic.com or 1300 401 672, including about anything in this policy.

• When you contact us. Through the contact form: your name, work email, company (optional), the topic you choose and your message. Through a call request in the chat: your name, phone number, an email address if you give one, and the question you asked. By email or phone: whatever you choose to tell us.
• When you visit. Our hosting provider records technical information such as your IP address, browser type and the pages requested, for security and to keep the site running. Our servers also hold your IP address in memory for a short time, up to a day, to limit misuse of the chat and the contact form.
• Unless you decline analytics. Google Analytics and Microsoft Clarity record how the site is used, such as pages viewed, clicks and scrolling. Clarity can also record and replay a visit, with the chat and our forms masked.
• If you use the Artrilogic AI chat. The messages you type and the replies, while the conversation lasts, and your questions for our daily summary. See the chat section below.
• When we work together. The contact and project details needed to deliver and invoice the work.

• To reply to your enquiry and provide the services you ask for.
• To run, secure and improve this website.
• To understand how the site is used, unless you have declined analytics.
• To meet our legal and regulatory obligations.

We do not sell personal information, and we do not use it for anything you would not reasonably expect.

Some pages include Artrilogic AI, a chat that answers questions about our services from our published information.

• Your first name, if you choose. When you first open it, the chat asks what to call you. Giving a name is optional. It is saved in your browser, and sent with each message so the replies can use it, which means it reaches our AI provider with your question. We do not save it on our servers.
• Arranging a call. When you ask about working with us, the chat may offer a call from our team. Only if you accept does it ask for your name and phone number, and then, optionally, an email address. These go straight to our inbox as an enquiry, with the question you asked, and are kept like any enquiry. They are not sent to the AI or added to the conversation. A Fit call or assessment form opened inside the chat works the same way: it is our contact form. So that we can pick up where the chat left off, an enquiry sent from the chat also includes your questions and a short summary of the conversation. The AI writes that summary from the conversation with email addresses, phone numbers and the name on the enquiry removed, and it is kept with the enquiry.
• Nothing else about you. Apart from a call you accept, the chat never asks for contact details. Please do not type other personal or sensitive information into it.
• Where your messages go. Each message, with the conversation so far and your first name if you gave one, is sent from our server to our AI provider (Anthropic or OpenAI; we use one at a time) to write the reply. It is processed outside Australia, including in the United States. Under their commercial terms, our providers do not use it to train their models by default. They keep it for a limited period, generally up to 30 days, and longer where the law requires or a message is flagged for misuse.
• What we keep. We do not keep chat transcripts. The conversation is held in our server's memory so the chat can follow it. It is no longer used after 60 minutes without a new message, and is cleared from memory shortly after, or when the server restarts. Our server logs record technical details, such as message length, reply time and the page, against a random session identifier, not what you wrote. To apply the limits below, the server also keeps your IP address and message times in memory for up to a day.
• A daily summary for our team. To learn what visitors ask, each question you send is also kept on our server, with email addresses and phone numbers removed, until the next morning. We then email ourselves one summary of the day's questions, with counts, and delete the stored questions. That summary email is kept for three months, like enquiries.
• Limits. Each chat session can send up to 100 messages in 24 hours, with further limits per minute and per connection, to keep the chat available for everyone.

We use a small amount of storage to make the site and the chat work, and analytics to see how the site is used. Analytics are on when you visit, and a banner tells you so and lets you decline. We ask both tools not to use your information for advertising.

You can change your choice at any time: . If you decline, we stop both tools straight away and delete the analytics cookies on our domain. Clarity also sets cookies on Microsoft's own domains, which our site cannot remove; you can clear them in your browser settings.

Artrilogic uses secure technology infrastructure and external services to operate our website, manage communications, provide AI-assisted interactions and improve our services.

Personal information collected through our website may be used to respond to enquiries, facilitate communications, provide requested services and understand how visitors interact with our website.

Data storage and security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Overseas disclosure

Some personal information may be stored, accessed or processed outside Australia, including in the United States, as part of our website operations, communications, analytics and AI-assisted services.

Where personal information is disclosed to overseas recipients, we take reasonable steps as required under applicable Australian privacy laws to protect that information.

AI-assisted interactions

Our website may offer AI-powered chat functionality. Information you provide through these interactions may be processed using AI technology to generate responses, assist with enquiries and facilitate follow-up communications.

We recommend avoiding the submission of sensitive personal information or confidential business information through general website chat.

Analytics and website improvements

We may collect website usage information to understand visitor interactions, improve functionality and enhance user experience. Analytics are on by default, and you can decline them at any time.

We may also disclose personal information where required or authorised by law, or with your consent.

• Enquiries from the contact form or the chat, and related email: three months, unless they become client work. Our email delivery provider keeps its own copy of sent email for up to 30 days.
• Client records for work we do together: as long as the law requires, for example for tax records.
• The chat: conversations are held in memory and no longer used after 60 minutes without a message. Questions kept for the daily summary: until the next morning. Message counts and IP addresses for the limits: up to a day.
• Analytics: Google Analytics keeps detailed data for no more than 14 months. Microsoft keeps Clarity recordings for 30 days and usage data for up to nine months.

We do not send marketing email at the moment. If we do in future, we will send occasional updates about our work only to people who have agreed to receive them. Each email will say clearly that it is from us and include an easy way to unsubscribe.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. Access is limited to the people who need it, connections to this site are encrypted, and we choose providers with their own security commitments.

You can ask us at any time to see the personal information we hold about you, to correct it, or to look into a concern about how we have handled it. Email info@artrilogic.com or call 1300 401 672. We may need to confirm who you are before we share or change anything.

We will look into your request or complaint, tell you what we found and what we will do about it, and keep you informed if it takes time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We will update this policy when how we handle information changes, and revise the date at the top of this page. The current version is always here.